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FAQ

Cassie's Brow & Ear Care is dedicated to delivering professional brow and ear care services. This section provides detailed information about my services and how I can help you maintain healthy, clean ears and beautiful eyebrows.

  • Can I use sodium bicarbonate or hydrogen peroxide ear drops instead of olive oil before the removal?
    Short answer: NO. Sodium bicarbonate is generally unsuitable for earwax removal because it crystallises the earwax, making it harder to extract. It is only used in rare cases when the ear canal is fully blocked, and the earwax is resistant to other methods, including multiple microsuctions (though this is uncommon). In fact, some clinicians may refuse to perform the removal if you have only used sodium bicarbonate beforehand. Hydrogen peroxide, which is essentially bleach, can cause irritation in the ear despite being considered relatively safe by some. Additionally, since it bleaches the earwax, it can make it difficult to distinguish between earwax and potential pus. Before attempting removal, it’s best to only soften the earwax to facilitate extraction. For this purpose, medical-grade olive or almond oil, specifically formulated for earwax softening, is recommended.
  • Why are your earwax removal services so cheap?
    Well, that's very kind of you to think so. My earwax removal services are priced significantly below market rates because I don't have to cover the high costs of renting a clinic. Additionally, I am motivated by a genuine desire to help people with my skills. I understand that people either have to pay a lot to go private or wait a long time within the NHS, so I want to provide a faster and cheaper way for people to get their earwax removed.
  • Doesn't the NHS provide earwax removal services?
    The NHS has been overwhelmed due to high demand, and therefore many GPs now only offer earwax removal services in exceptional cases. The wait time can also be horrendously long, meaning that patients might have to endure fully blocked ears for weeks, or even months, before they can receive proper treatment. As a result, many patients now have to opt for private services, which typically cost £50-£100 per visit. Since some individuals require this service multiple times a year, the costs can add up quickly.
  • Can I use shop-brought products to remove earwax myself?
    Products like Hopi ear candles, home irrigation kits, screw tools, probes, and cotton buds can all harm your ears and are not effective in removing earwax. Please let a qualified professionals help you.
  • What methods will be used for earwax removal?
    My pricing remains consistent regardless of the method used. The specific method, as well as whether one or both ears will be treated, will be determined with your consent prior to the procedure. I am professionally trained and qualified to perform water irrigation, ear microsuction, and manual removal safely.
  • Is there a better method?
    Water irrigation, microsuction and manual removal are all effective when performed professionally, and each has its own pros and cons. For example, water irrigation can safely remove deeper wax and carries a lower risk of trauma to the ear canal and worsening tinnitus compared to other methods. However, it is not recommended for individuals with perforated eardrums, mastoid cavities, cleft palate, or ear infections. In such cases, microsuction and manual removal are better options.
  • Do I need to do anything before my appointment?
    You are advised to use medical-grade olive oil for 2-3 days prior to your appointment to soften the wax and facilitate its removal. While this step is not mandatory, it is recommended. If the wax is too hard, the removal process may be unsuccessful, potentially necessitating a follow-up appointment. You can purchase one easily from a pharmacy or online. Suggested brands include Earol and Otex. However, please ensure that you purchase OLIVE OIL EAR DROPS and not other types of ear drops, as some brands such as Otex offer various types. Otex Olive Oil from Amazon: https://amzn.eu/d/0j4axPmP Earol Olive Oil from Amazon: https://amzn.eu/d/074DIXQN
  • What are the risk factors of earwax buildup?
    Risk factors include being under 5 or over 65 years old, having abnormal ear canals (e.g., too bendy, too narrow, or too hairy), learning difficulties or speech problems, skin conditions in the ear canals, genetic factors, overzealous cleaning with fingertips or cotton buds, and working in dusty or dirty environments.
  • What happens if no wax is found in my ears in the first appointment?
    If I find no wax or only a minimal amount, the possible reasons for your feelings of blockage will be discussed and guidance will be provided on next steps. In such cases, only a consultation fee is incurred. If there is some wax present but not enough to block the canal completely, I will discuss with you whether to remove it and will only proceed with your consent.
  • What happens if the appointment cannot be completed successfully?
    At times, the earwax may not be soft enough for complete removal in a single session, or there may be contraindications. If this occurs, a consultation fee will be charged, and a follow-up appointment will be scheduled if necessary. An additional fee will be due once your ears are fully cleared, but the follow-up appointment will be at a reduced cost. If further medical attention is needed, a referral letter can be issued for you to present to your GP.
  • What eyebrow reshaping method do you use?
    Cassie primarily uses tweezers to thoroughly reshape your eyebrows, with the help of Vaseline as a lubricant. Although this method takes a bit longer than waxing or threading, it can effectively reduce discomfort and pain during the procedure. As a result, the whole process might take about half an hour.
  • What eyebrow shapes can you do?
    I am very experienced in the eyebrow reshaping industry, having worked as a makeup artist and brow technician since 2012. I can create various eyebrow shapes. If you have a particular style in mind, feel free to show me a picture as a reference. However, the feasibility of achieving a specific shape also depends on your original eyebrow shape and the amount of hair you have. Usually, with the help of eyebrow pencils and powder, I can reshape your eyebrows into various shapes without any problem.
  • How often should I reshape my eyebrows?
    Eyebrow reshaping using tweezers is as effective and durable as waxing or threading, as the brows are entirely plucked. The frequency of reshaping depends on the amount of eyebrow hair you have and the speed of your hair growth. Generally, the results can last from four to eight weeks, with six weeks being typical for most people.
  • Why is it important to find a professional brow technician you can trust to reshape your eyebrows?
    It is found that some brow hair may not grow back, depending on the cause of the hair loss and the degree of damage to the hair follicle. Techniques like tweezing, waxing, and other hair removal methods can harm hair follicles over time, inhibiting regrowth. Therefore, it is important to have eyebrow reshaped by a professional brow technician to assure you that you can get the best possible eyebrow shape.
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